Mortgages Reviews

Quicken Loans INTIONALLY wasted our time and money.  We were pre-approved for a standard re-fi @ 4% on a 15yr fixed. We spoke with our rep on the phone numerous times and gave her all the necessary information. We were assured EVERY call that it was a done deal. We ended up paying all closing costs upfront on a credit card because we were assured of our approval. for FOUR MONTHS we've been getting jerked around by Quicken Loans.  They keep requiring more info from us and never seem to have a finalized loan agreement for us. Every time we fulfill their obligations to move forward they require some new item from us. This has been going on for 4 MONTHS. We are going to move on to another loan provider and write off those costs as THEFT.  Quicken Loans never had ANY intention of writing a loan for us. They just want your money upfront.   SCAMMERS.

 Any positive reviews on this site must be posted by employees of Quicken Loans.  I can't imagine anyone having a good experience with them.

 Stay totally away from this company for mortgage loans.  They have so many conditions in the final approval that there is no way to cure them.  Negative items were brought up by them that had either been resolved or paid for over eight years!! They surely did this on purpose so as not to approve the loan so they could keep my $500 application fee - and they did.  Be afraid, be VERY afraid. There are so many other banks and lenders that will pre-approve with NO FEEs attached - go there instead.

 This company takes your $500 "good faith" money and then drags their feet with mountains of paper work which even after you submit several times claim they never got it or are missing several things. They continue to tell you they don't have all the required paper work so you send it again and once again they claim they don't have it, never received it.  This company is a scam.  All they care about is getting that money upfront and then they don't care what happens to you after that.  YOU WILL NOT GET THIS MONEY BACK, EVEN IF YOU NEVER CLOSE WITH THEM!  I will be telling all my friends and family about them and will NEVER EVER RECOMMEND them to anyone!

Just did four refis with Quicken simultaneously. The first contact had multiple deaths in the family and quit, so that didn't happen. I had not paid any money. New guy three months later did pretty well. They had to obtain an exemption from Fannie Mae for me due to number of mortgaged properties I had. This went off well.They pulled four hard credit reports, which ****ed me off. I did wait until they acknowledged receiving all paperwork on their site to pay the $500. They had wrong addresses on the closing documents and a bit of a cluster leading into the closings, but they got all four closed on schedule. They were competitive on rates. Don't forget to ask for a discount on origination fees.

 I've talked with various reps 3 different times....trying to get a rate and an estimate of closing costs.  In each case, no one could move from A to B.  Their reps are apparently trained to try to 'customize' a loan for a customer.  I'm in my sixties, a banker, and have had numerous home mortgages.  I know excactly what I want and I don't need an inexperienced kid walking me through "just a few questions" such as 'how long do you plan to live in the home?', 'is payment amount more important to you or is getting your house paid off earlier more important?'  'cuse me, I don't need your help....I just want rates and costs that I can compare to your competition.  Paytrust.com is the only worthwhile product/service provided by Intuit any longer (and they bought that company).  Turbotax has become a joke (dumbed down to the point that you feel like you're doing your first tax return and talking to an H&R Block newbie).  Quicken has become so overburdened with features that it's useless.  And the ONE feature that Quicken needs, it doesn't have....the ability to project cash out 13 weeks.  (You can sorta do it by using budgets but it is NOT the same as cash budgeting.)  I'll stay away from Quicken Loans and all things Quicken....except paytrust, which I've used since it was paymybills.com. G'day

We have done two re-finances with Quicken that went off flawlessly. Unfortunately, we used them to buy the home we are in now and it was the worst transaction we've ever been through.  We were asked to submit the same information multiple times even though we could see on their site that it had been uploaded. 4 days prior to closing they asked for our 2010 tax returns even though we had already provided them with a copy of our extension paperwork.  They told us we could just file electronically to which I replied no, we don't do it that way, we use a CPA and have for 20 years, we usually file in October and there was no way we were going to change that now.   I didn' t care at that point if we got the house or not, but it was a short sale and I felt terrible knowing that this might screw the sellers more than they were already screwed. I finally asked for the person who was working our transaction to be removed from it.  We did close on time, but I will never use them again nor will I ever recommend them again.  The company I work for has an arrangement with Quicken where we receive reimbursement on an  appraisal but it's not worth it.

Major inconvenience... Got my pre approval quickly, and then went searching for a home... After a month I found one and got my offer accepted. Started the process of getting them the rest of my information that i was assured was a formality.... big lie... never mislead or lied about anything, but that pre-approval isn't worth anything.... Denied... wish I wouldn't have wasted all this time with themmm... now I may lose my $2000 earnest money I gave the title company to bind the deal.

 I agree with those of you who said Quicken is run by crooks and is scum.  I never applied for a loan or even a pre approval.  I only talked to a woman who claimed she was a vice president.  After talking to her I decided I did not want to do business with them and so advised her  yet Quicken made an inquiry on my credit.  I received a letter from them telling them they were denyinf me credit based on a high debt to income ratio (it is 0) even though I never asked for anything.  When I called them to ask why they made the inquiry I was told that they never checked my credit but sent me the letter because thay had to make up something for having spent time talking to me.  I left a message with the purported vice president but she never returned my call.  This company is unconscionable and I would think twice before ever dealing with them.

I was overjoyed with my Quicken experience 2-3 years ago. I had never bought a house before and I expected to be taken by an unscrupulous agent. Instead, I received a great rate for a 30 year fixed mortgage. Better, since the rates were going down at the time that I built and bought my house, Quicken kept lowering my finance rate. By the time I closed, my rate had dropped to 4.75%! I realize that was the state of the economy, but I appreciated that Quicken simply moved my interest rate down as the economy tanked without my even asking. Last summer, I saw rates advertised on TV that were even lower than mine by some other company. I called Quicken Loans to ask if I should refi. They told me no, that I already had such a good rate that I would likely not recover my costs in refinancing since I don't plan on living here forever. They said "I would love to get your business, but it would be unscrupulous of me to do it without telling you that it would likely cost you more in the end." And that's what I wanted, really. Honesty.

I had a fantastic experience with Quicken Loans when I bought my house. I was initially VERY leery about not meeting someone face-to-face. But I had meet several loan agents from various banks and I was not impressed; their rates were all over the place and were really gimmicky. Quicken's was straight forward and simple. I did my research before contacting them, so I understood the whole process. And I knew all my credit scores and history, so there were no surprises. My loan agent reviewed my knowledge to make sure I really did understand that process, which initially annoyed me. But I have to say that reading the reviews here shows me that a lot of people really don't understand the process, whether it's a home mortgage or anything else, so I understand it better now. Anyway, Quicken got me a fantastic rate and it was a painless process. I loved them!