Banking Reviews

company overview

USAA is a privately held financial institution that serves U.S. military members. USAA provides an array of insurance, banking, investment, and financial planning services. Insurance products offered include auto, home, health, life, annuities, and retirement planning. Banking products include checking, savings, CDs, credit cards, home loans, auto loans, youth banking, college banking, and personal loans. There are multiple financial resources on the website including an advice center that features “Just ask Scott”, calculators, community advice, financial assessment tools, and retirement planning. The advice section covers diverse financial help including disaster & recovery, family life, home, taxes, work life, and more. Membership requirements include personnel of the U.S. military, immediate family of current members, and former spouses of USAA members.

In 1922, USAA was founded by army officers in San Antonio, Texas. Today, USAA bank has 7.7 million members.

Reviews

25 Reviews

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Most Popular Comment

+4

I use USAA for everything: Banking, Credit Cards, Investments, Property Insurance, Car Insurance, Life Insurance.  You can't go wrong with them.  I also have accounts with Navy Federal and Pentagon Federal, but they don't hold a candle to USAA.  USAA's mobile banking is incredible.

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Grayleaf 1 year ago

What I want most in a bank is customer service and USAA delivers. 

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nancydeee 3 hours ago

 Like other reviewers here, I have converted all of my finances to USAA, over the past few years and I've never looked back.  I made the decision to go with USAA after being royally screwed over by the credit union (Desert Schools FCU) I had been doing business with for 20+ years.  I can't foresee any reason to make changes; the rates are excellent, customer service is best in class, the website and mobile banking make life so much easier.  USAA's commitment to do the right thing because it's the right thing to do says it all.

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LoriCatAz 2 weeks ago

 A bank designed to serve their customers.  What a concept.

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webwannabe 2 weeks ago

These people are THE BEST.  They go out of their way to do things RIGHT.

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ppk11 1 month ago

Have a checking account with USAA and I love em!!! The customer service is second to none and if you have a problem they will work until they get to the bottom of the issue!

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tmstinson 2 months ago

Great service! I have a checking/savings account with them and recently got approved for their credit card. I had an issue with my mailing address that they solved very quickly all through email. I highly recommend them.

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bmtuser 2 months ago

Excellent products!!! Superior, service, anytime and everytime/all the time! Love my bank!!!!!!!! 

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Anonymous 3 months ago

Amazing bank, better than a credit union. A not for profit company that gives dividens back to it's users at the end of the year!

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stoppre959 3 months ago

 Best bank that I have ever used.  USAA also has exceptional auto insurance. Go to their website and check them out:  www.usaa.com

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jackiemorris 3 months ago

Who needs branches? USAA makes it easy. Check deposits by iPhone or Android or PC, or at a UPS store, or by mail. Cash anwhere, with ATM fees reimbursed. Great customer service. This bank is the best!

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davedyk 4 months ago

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company details

USAA

  • Established: 1922
  • Headquarters: San Antonio, Texas
  • Website: www.usaa.com
  • Products: Auto Insurance, Auto Loans, Banking, Credit Cards, Home Equity, Mortgages
  • Assets: $139 billion
  • Available: In branch, by phone, and online; Texas

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